How in the name of fuck is this possible?!

Very confused and angry. I was going through my emails and have been up all night trying to wrap my head round this idiotic e-mail. Believe me I tried sleeping but am so god damn annoyed.

So I pay £25 a month for Gas. I am very protective with my money. So is Kim. Reduced meat shopping (you can freeze it and it's cheap) making sure we always get the best deal for us, Internet and what not.

Anyway we pay £25 a month on gas which is good because we only use it when we need to. Hot water and radiators. Basically to heat a room. Plus we have another flat or apartment to you Americans reading, bellow us, and they have a shop below them. So since the heat rises we get heat anyway... 

So basically going through my email I get this horrible fucking email....

First of all, I use little gas, so why does the price need to be re arranged to £17.00 more? (Take note I have the app on my phone and can see how much gas I use) second of all I have managed to save £42 from un used gas. Third why am I even getting charged £80 ? I was told if I pay through a bill no service charge and why in gods name is it 80?! Thirdly I pay £25 a month, if I decided not to use but still pay £25 I still get charged for not using gas?! How the fuck is that fair? I only use the gas for hot water anyway. So moral of the story? Make sure you don't save up your un used gas money towards nice things ?! I feel like a fucking slave!! As soon as it is 8am I'm calling them and giving them abuse! How dare they! Surely am not the only one who thinks this is wrong? Surely ?! Fucking fuds..

Fuckers!